Essential SLA Element #1: Why specifying each service to be provided is critical
I see five essential elements that you absolutely need to pay attention to in your managed and cloud services SLAs. I’ll review each of them in my blog, starting with: Specifying each service to be...
View ArticleEssential SLA Elements #3 and #4: Monitoring, enforcement, and change mechanisms
A good service-level agreement looks simple — but that’s because it’s been conscientiously negotiated to meet the buyer’s needs. Of the five essential SLA elements that every managed and cloud services...
View ArticleGetting the Best Technology Solutions
For 30 years, we at Quest have been listening to our customers, understanding their unique needs, and working with them to deliver the technology capabilities their businesses rely on. Chief among the...
View ArticleWhat’s Happening to the IT Department?
Where once IT departments were the sole source when it came to technology implementation, today technology is finding its way into corporate America through nearly every department. Marketing folks may...
View ArticlePay Attention to the Chain of Control
These days, you can buy Cloud services from just about anyone. Some of these providers do it all themselves, from initial needs assessment through design, integration, customization, and implementation...
View ArticleCEOs in the Crosshairs
When it comes to security breaches, CEOs stand in the crosshairs. More than their IT staffs, it’s a CEO who’ll take heat for a breach that exposes customer data or endangers relationships with business...
View ArticleWhen It Comes to Security, Know Thyself
“If you don’t understand the risks, you don’t understand the costs,” security guru Bruce Schneier advised during a TED talk. He was discussing security in the abstract — but it got me thinking about IT...
View ArticlePlanning Your Hybrid Cloud: 6 Key Steps (part 2)
In my last post I focused on the first two steps in planning for a hybrid cloud: Making sure your IT infrastructure is “cloudified” and assessing your current environment and workloads. In this post,...
View ArticleGetting the IT Staff You Need May Not be as Easy as You Think
According to Computer Economics’ 2014/2015 IT Spending & Staffing Benchmarks report, hiring of IT professionals is finally on the upswing — yet another indication that our long-declining economy...
View ArticleYour Wireless Network: Signs That the Tail has Begun to Wag the Dog
In many companies, the wireless capability added on to their enterprise network a few years ago has become some employees’ primary network. It’s a development that signals just how quickly mobile...
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